Passengers entitled to food, accommodation during flight delays – FCCPC

The Federal Competition and Consumer Protection Commission (FCCPC) has firmly restated the rights of airline passengers in Nigeria, emphasizing that carriers must provide essential care during disruptions.

“

If your flight is delayed, you are supposed to be given refreshments. After some more hours of delay, you are supposed to be given airtime.

This directive comes at a critical time, as travelers increasingly face flight delays, rescheduling, and outright cancellations, often with little to no support. The FCCPC's Director of Corporate Affairs, Ondaje Ijagwu, clarified that entitlements like refreshments and communication support are standard, with accommodation becoming a necessity for longer, more severe disruptions.

“

From what we understand from the books and the law, you are supposed to be given airtime because you could be seen to be at least in distress. So you will be required to be assisted to that extent.

This stance by the FCCPC is a crucial intervention for Nigerian consumers who have frequently found themselves stranded at airports. The commission's clear articulation of these passenger rights serves as a vital check on airlines, particularly as they grapple with operational challenges like the soaring cost of Jet A1 aviation fuel. The Airline Operators of Nigeria have warned of potential shutdowns, and the Minister of Aviation has acknowledged the possibility of fare increases, making passenger protection a paramount concern.

“

When it gets to cancelling the flight abruptly, and you had kept consumers all through that time, it is required even outside of the law.

While international coverage might focus on the economic pressures on airlines, from a Nigerian perspective, the FCCPC's intervention highlights the ongoing struggle for consumer rights and accountability within the service sector. The commission's proactive stance ensures that even amidst industry challenges, the basic dignity and welfare of passengers remain a priority, a principle that resonates strongly with citizens who have long endured service deficiencies.

“

Even if you were in other climes, you could tell that in such a situation, transport will be provided because the airport is quite far from the town or city.