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🇮🇩 Indonesia /Technology

Royaltrans Online Ticketing System Under Review After Passenger Unrest

From Republika · (1h ago) Indonesian Critical tone

Translated from Indonesian, summarized and contextualized by DistantNews.

TLDR

  • PT Transjakarta is conducting a comprehensive review of the Royaltrans bus service's online ticketing system following passenger disturbances.
  • The disruptions on Wednesday, April 15, 2026, were triggered by a lack of user understanding regarding the new online ticket purchase mechanism.
  • The evaluation aims to address issues and improve the user experience for the Royaltrans service.

PT Transjakarta acknowledges the recent disruptions experienced by passengers using the Royaltrans bus service and is taking immediate steps to address the situation. The disturbances, which occurred on Wednesday, April 15, 2026, stemmed from confusion surrounding the newly implemented online ticketing system. This highlights a gap in user comprehension and communication regarding the transition to a digital platform.

We understand the frustration this has caused and are committed to a thorough evaluation of the entire system. Our priority is to ensure a smooth and accessible travel experience for all our commuters. The current situation underscores the need for clearer guidance and support for passengers adapting to technological changes in public transportation.

This review will involve examining the effectiveness of the online booking process, the clarity of instructions provided to users, and the overall user interface. Transjakarta aims to identify the root causes of the confusion and implement necessary improvements to prevent similar incidents in the future. Our goal is to restore confidence in the Royaltrans service and ensure it operates efficiently and conveniently for everyone in Jakarta.

DistantNews Editorial

Originally published by Republika in Indonesian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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