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Streamlined Procedures, Citizen Benefits: When Government Closes the Gap
🇻🇳 Vietnam /Culture & Society

Streamlined Procedures, Citizen Benefits: When Government Closes the Gap

From Thanh Niên · (9m ago) Vietnamese Positive tone

Translated from Vietnamese, summarized and contextualized by DistantNews.

TLDR

  • The Phuong Trà ward in Da Nang has streamlined administrative procedures, making them more efficient and accessible for residents.
  • Previously, citizens faced multiple visits and potential document shortages, but now officials provide thorough guidance, often completing applications in a single visit.
  • This improved service, particularly in land management, has led to the issuance of nearly 100 land use rights certificates in the ward within a month.

Thanh Niên reports on the significant positive changes in public administration within Phuong Trà ward, Da Nang, where the government has dramatically reduced the distance between officials and citizens. Residents like Mrs. Tran Ngoc Sen, 76, express high praise for the new system, noting that procedures that once required multiple trips and potential re-submissions are now often completed efficiently in a single visit, thanks to meticulous guidance from officials.

Citizens highly appreciate the new way the government works, which is streamlined, efficient, and closer to the people.

— Bà Trần Ngọc SenA 76-year-old resident of Phuong Trà ward describes the positive impact of administrative reforms on her experience.

This transformation is particularly noteworthy given the ward's dense population and the increased workload, especially in land administration. Despite these challenges, ward officials are dedicated to ensuring smooth processing, as evidenced by the issuance of 35 initial land use rights certificates in just under a month, with the total approaching 100. The digitalization of services and clear progress tracking further enhance transparency and convenience.

In Tra Tan commune, a mountainous area with a significant ethnic minority population, similar efforts are underway to bring public services closer to the people. Officials there provide hands-on assistance, "hand-holding" residents through online procedures, which is crucial for those less familiar with digital platforms. This dedication ensures that even remote residents, like Mr. Ho Van Bay, experience significantly reduced hardship in accessing necessary administrative services.

I submit my application online and pay online, so I don't need to take time off work to travel. If I have any issues, I can call or text and get immediate support from officials. The government is very approachable now, there's no longer a feeling of distance like before.

— anh Nguyễn Văn NhậtA small business owner explains the convenience and accessibility of the new digital administrative services.

These initiatives reflect a broader governmental push towards efficiency and citizen-centric service delivery. The shift from a perceived bureaucratic distance to a more approachable and responsive government is a key theme. As Mr. Nguyen Van Nhat, a small business owner, shares, online submissions and payments, coupled with readily available support, allow him to manage his affairs without taking time off work, highlighting how modern administrative practices are directly benefiting the daily lives and economic activities of citizens.

My home is far from the center, and it used to take a whole day to get paperwork done. Now, many things are resolved right here at the commune, which is much less difficult. Moreover, the officials are enthusiastic and explain everything clearly when asked.

— Ông Hồ Văn BảyA resident of Tra Tan commune shares how local administrative reforms have eased his burden.
DistantNews Editorial

Originally published by Thanh Niên in Vietnamese. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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