Vietnam to Consolidate Emergency Hotlines into Single National Number '113'

Tuổi Trẻ reports on a significant move by Vietnamese authorities to consolidate emergency services under a single, unified hotline. The proposed integration of 113 (police), 114 (firefighting), and 115 (medical emergencies) into a single national number, 113, represents a major step towards a more efficient and streamlined emergency response system. This initiative aligns Vietnam with global trends, where countries like the United States (911), Australia (000), the EU (112), and South Korea (119) have long adopted single-number emergency systems. The core principle is 'one door – multiple forces coordinating,' ensuring that all emergency calls are received at a central point, quickly classified, and dispatched to the appropriate specialized units. From a Vietnamese perspective, this consolidation is not just about adopting international best practices; it's about optimizing limited national resources. Having multiple separate hotlines is costly and potentially confusing for citizens in critical situations. The Ministry of Public Security, leading this effort, envisions a more 'lean' management model that reduces operational expenses and improves response times. The plan includes a phased rollout, with the initial phase focusing on integrating the three main numbers nationwide, and a subsequent phase evaluating the potential to incorporate other numbers like 111 (child protection) and 117 (domestic violence). The anticipated launch by the third quarter of 2027 signals a commitment to modernizing Vietnam's emergency infrastructure.

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