Windsor Nursing Home Failed to Sustain Fixes After Audit Found Lapses: MOH

Windsor Convalescent Home, slated for license revocation on Thursday, had previously been flagged for lapses during a December 2024 audit, the Ministry of Health (MOH) revealed Friday. The 45-bed facility was found to have multiple non-compliances, including issues with clinical and nursing care, and medication management. While these were reportedly rectified by April 2025, the MOH placed the home under close monitoring to ensure sustained improvements.

However, a subsequent audit in April this year uncovered that Windsor Convalescent Home had failed to maintain these rectifications, with several findings recurring. The MOH spokesperson described these as "extensive non-compliances, indicating serious and systemic lapses in resident safety, clinical and nursing care, and infection control practices." The spokesperson also noted a "lack of control, governance and oversight by its key office holders."

The Ministry announced on Thursday its intention to revoke the nursing home's license, effective Oct. 30. This gives the home four months to transfer its 26 current residents to other facilities. An interim care team from Vanguard Health has been deployed to ensure resident safety and well-being during this transition period. The MOH conducts routine and off-cycle audits to ensure ongoing compliance with the Healthcare Services Act 2020.

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There were extensive non-compliances, indicating serious and systemic lapses in resident safety, clinical and nursing care, and infection control practices in Windsor Convalescent Home, compounded by a lack of control, governance and oversight by its key office holders.