Young Europeans Increasingly Seek AI Chatbots for Emotional Support Over Professionals

In an era where technology increasingly permeates every aspect of our lives, a recent Ipsos BVA survey highlights a significant shift in how young Europeans seek emotional support. The findings, reported by Vecernji List, reveal that a substantial portion of the youth are turning to AI chatbots for discussions on intimate and personal matters, often finding it easier than speaking with human professionals.

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Almost every other young person in Europe has used artificial intelligence chatbots to talk about intimate and personal topics.

While the convenience and accessibility of AI are undeniable, with many describing chatbots as 'life advisors' or 'confidants,' this trend raises important questions about the future of human connection and mental healthcare. The survey indicates that while 68% still prefer talking to friends and 61% to parents, the ease with which young people engage with AI for sensitive topics is a stark indicator of evolving communication patterns.

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51 percent state that it is easy for them to talk about mental health with a chatbot, while the same is said by 49 percent for healthcare professionals and 37 percent for psychologists.

Experts caution against viewing AI as a replacement for genuine human relationships or professional psychological help. The potential for increased loneliness among young people who excessively rely on these digital tools is a serious concern. As Večernji List notes, technology's growing role as a source of emotional support necessitates a careful balance, ensuring that digital assistance complements, rather than supplants, human interaction and professional care.

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It is easiest for them to talk to close people – 68 percent with friends and 61 percent with parents.