Consumers Urged to Return Contaminated Pan-Caribbean Sugar

The Consumer Affairs Commission (CAC) has issued a crucial advisory urging consumers who purchased Pan-Caribbean Sugar Company Limited-branded packaged sugar to return it to the point of sale. This directive follows a product recall notice from the company concerning specific batches of packaged brown sugar. The affected products are in 0.5 kg, 1.0 kg, and 2.0 kg packages, with manufacturing dates ranging from March 30 to April 12, 2026, and identifiable by batch numbers 01-2026 to 01-2028, 02-2026 to 02-2028, and 03-2026 to 03-2028.

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Consumers who have purchased Pan-Caribbean Sugar Company Limited-branded packaged sugar are being asked to return them to the point of sale to seek appropriate redress, the Consumer Affairs Commission (CAC) said in a statement on Wednesday.

Under Jamaica's Consumer Protection Act, consumers are unequivocally entitled to remedies when goods are found to be faulty, unfit for their intended purpose, or not matching the description provided at the time of purchase. These remedies can encompass repair, replacement, or a full refund, depending entirely on the nature of the defect and the specific circumstances surrounding the transaction. The CAC emphasizes that this is not merely a matter of convenience but a consumer's right.

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Under the Consumer Protection Act, consumers are entitled to remedies where goods are found to be faulty, not fit for purpose, or do not match the description provided at the time of purchase.

Given the potential health and safety risks associated with the contaminated sugar, consumers are strongly advised to cease using the product immediately and return it as soon as possible. The CAC also reminds consumers that in cases involving serious health risks, seeking medical attention is paramount, and any resulting medical documentation should be retained to support potential claims. This proactive stance underscores the commission's commitment to safeguarding public health.

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Since there is a potential health or safety risk, consumers are strongly urged to immediately discontinue use of the product and return the product to the point of sale as soon as possible.

Furthermore, the CAC is reminding businesses of their legal obligation to uphold consumer rights and to respond promptly and equitably to complaints. Consumers encountering difficulties in obtaining the expected redress are encouraged to contact the Consumer Affairs Commission directly for assistance. This ensures that the channels for resolution remain open and accessible, reinforcing trust between consumers and businesses within the Jamaican market.

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Consumers experiencing difficulties in obtaining redress are encouraged to contact the Consumer Affairs Commission for assistance.