Digital tools boost citizen satisfaction in Hòa Phú commune

In Hòa Phú commune, Đắk Lắk, we are witnessing a significant leap forward in administrative reform, driven by the spirit of digital transformation. The recent merger of administrative units brought an increased workload, but instead of succumbing to the pressure, our local officials have embraced innovation. The introduction of an automated ticketing system and, more importantly, a direct citizen satisfaction assessment machine at our one-stop service center, marks a new era in public service delivery.

This isn't just about efficiency; it's about accountability and transparency. The system provides objective data, making it impossible to dispute the feedback on our public servants' performance. As Ms. Lê Thị Thanh Hương, Director of the Hòa Phú Commune Public Service Center, stated, 'Now, all citizen hồ sơ (records) are displayed on the system. The progress of handling hồ sơ, whether citizens are satisfied or not, is publicly transparent. We cannot alter or 'argue' with machine data.' This direct feedback loop allows leadership to identify bottlenecks and address issues with staff conduct promptly, fostering a more professional and friendly work environment.

While challenges related to geography and infrastructure persist, the shift towards digital services, like receiving results via personal accounts and faster processing of civil status documents, is gradually becoming the norm. This initiative underscores the core principle of current administrative reform: taking citizen satisfaction as the ultimate measure of success. It's a testament to how local innovation can significantly improve the lives of citizens, making government services more accessible and responsive.

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Bây giờ, tất cả hồ sơ của người dân đều hiển thị trên hệ thống. Ngày nào tiếp nhận hồ sơ, tiến độ giải quyết đến đâu, người dân hài lòng hay không đều công khai minh bạch. Chúng tôi không thể sửa đổi hay "cãi" với dữ liệu máy móc được