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Lost Toll Card on Croatian Highways? You Could Pay Double
๐Ÿ‡ญ๐Ÿ‡ท Croatia /Energy & Infrastructure

Lost Toll Card on Croatian Highways? You Could Pay Double

From Veฤernji List · (6m ago) Croatian Critical tone

Translated from Croatian, summarized and contextualized by DistantNews.

TLDR

  • Croatian drivers who lose their toll cards on highways face a double toll fee if they do not file a complaint and return the card.
  • Hrvatski Autoceste (HAC) states that while losing cards is uncommon, users must pay the full toll plus a contractual penalty equal to twice the toll amount if the card isn't recovered.
  • The article also notes that 1,780 vehicles in 2024 left highways without paying tolls, with HAC investigating these cases, and advises drivers to maintain distance on ENC lanes to ensure payment confirmation.

Navigating Croatia's highways can sometimes lead to unexpected costs, particularly if you misplace your toll card. Hrvatski Autoceste (HAC) has outlined the procedure for such situations, emphasizing that losing your card doesn't absolve you of payment, but rather complicates it, potentially leading to a significantly higher charge.

If the user files a complaint, in a subsequent procedure, the user is asked to provide the magnetic card that was taken at the entrance toll station. If the user subsequently provides the magnetic card, the user's complaint is accepted, and only the used section of the highway is charged.

โ€” Hrvatske autoceste (HAC)Explaining the process for users who lose their toll cards.

The standard procedure, as detailed by HAC, involves paying the full toll amount based on the longest possible route from your exit point if your entry card is missing. However, users have recourse. By filing a complaint and subsequently returning the entry card, the charge can be adjusted to reflect only the actual distance traveled. Failure to do so, or to file a complaint, results in the imposition of a contractual penalty equivalent to double the standard toll for the longest route.

You will have to pay a contractual penalty in the amount of double the toll, from the place of exit from the highway of the closed toll system according to the valid price list for the longest section and the appropriate vehicle group.

โ€” Hrvatske autoceste (HAC)Detailing the penalty for not resolving a lost toll card issue.

HAC also addresses the issue of vehicles leaving toll plazas without payment, a phenomenon recorded 1,780 times in 2024. While not all instances are necessarily intentional, the system registers these occurrences, leading to subsequent collection efforts. For users of the ENC (Electronic Toll Collection) system, a reminder is issued to maintain a safe distance from the vehicle ahead and await visual and auditory confirmation of payment to avoid similar issues. The advice to keep toll cards in a visible and secure place, such as not allowing them to slip under seats, is a practical measure to prevent these costly oversights.

In 2024, in 1780 cases, subsequent toll collection was carried out for cases where vehicles left the AC without paying tolls.

โ€” Hrvatske autoceste (HAC)Reporting on instances of vehicles leaving highways without payment.
DistantNews Editorial

Originally published by Veฤernji List in Croatian. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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