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Polish Municipalities Integrate AI for Enhanced Services and Efficiency
๐Ÿ‡ต๐Ÿ‡ฑ Poland /Technology

Polish Municipalities Integrate AI for Enhanced Services and Efficiency

From Rzeczpospolita · () Polish

Translated from Polish, summarized and contextualized by DistantNews.

At a glance

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  • Polish municipalities are increasingly adopting artificial intelligence tools to improve public services and administrative efficiency.
  • Cities like Katowice and Poznaล„ are using AI for chatbots, virtual assistants, and analyzing security incidents, while others like Gdaล„sk and Krakow are integrating AI into daily office tasks like document writing and image analysis.
  • While AI offers benefits like 24/7 resident support and faster data processing, its impact on employment and the decision-making role of public officials remains a key consideration.

Polish municipalities are embracing artificial intelligence, integrating AI tools to streamline operations and enhance resident services. While adoption varies, cities are exploring AI's potential from simple chatbots to sophisticated security analysis.

Katowice has deployed a "virtual official" chatbot since late 2025, offering residents 24/7 access to information about official matters and the Public Information Bulletin. This pilot project aims to provide quick, precise answers without requiring residents to call hotlines.

its task is to provide quick and precise answers to questions about official matters, as well as to make it easier for residents to navigate the Public Information Bulletin.

โ€” Katowice City HallDescribing the function of the 'virtual official' chatbot in Katowice.

Poznaล„ is further ahead, utilizing AI to support its municipal hotline with e-consultants and voicebots that handle appointment scheduling, reminders, and inquiries about taxes. The city is also developing an Intelligent Security Analysis System (ISAB) to provide cybersecurity analysts with incident summaries and recommendations.

In Gdaล„sk, AI tools like Microsoft 365 Copilot Chat are available to all employees for daily office work. Krakow's city hall uses AI to assist with writing, content editing, and translations. The city is also piloting image analysis algorithms to estimate crowd and vehicle numbers, crucial for safety and urban planning, all under strict internal guidelines.

For all employees, Microsoft 365 Copilot Chat has been made available within the municipality as part of the group work environment.

โ€” Gdaล„sk representativesExplaining the implementation of AI tools for daily office work in Gdaล„sk.
DistantNews Editorial

Originally published by Rzeczpospolita in Polish. Translated, summarized, and contextualized by our editorial team with added local perspective. Read our editorial standards.

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