Public Service Quality in Public Works Ministry Boosts Investment Climate

Public satisfaction with the services provided by Indonesia's Ministry of Public Works (PU) reached a high of 89.76 in 2025, according to the Community Satisfaction Survey (SKM). This figure represents a significant increase compared to previous years, signaling a positive trend in the quality of public services offered by the ministry.

Triono, a Special Advisor for Inter-institutional Relations at the Ministry of PU, highlighted that the Public Satisfaction Index (IKM) has shown consistent growth over the past five years. The index rose from 78.25 in 2021 to 83.59 in 2022, further increasing to 86.18 in 2023, and 88.22 in 2024, culminating in the 89.76 score for 2025.

The survey, conducted between September 15 and October 5, 2025, involved 635 respondents across 50 technical implementing units (UPT) or centers within five directorates general: Water Resources, Highways, Human Settlements, Construction Development, and the Human Resources Development Agency. The methodology employed Krejcie and Morgan's formula to determine the sample size.

Key findings indicate that the aspects receiving the highest ratings were service procedures, staff competence, and service requirements. However, the survey also identified areas requiring further enhancement, including the quality of service products, the adequacy of facilities and infrastructure, and the effectiveness of public complaint handling mechanisms.

Triono stated that these survey results will serve as a crucial basis for the Ministry of PU's evaluation and improvement efforts. Additionally, the Public Consultation Forum (FKP) is utilized as a platform for dialogue with stakeholders to gather valuable input on the services provided.

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The IKM trend has continued to increase in the last five years.