Special Services Ensure Comfort for Elderly Hajj Pilgrims

The Indonesian Hajj organizing committee (PPIH) in Saudi Arabia is demonstrating a profound commitment to ensuring the comfort and spiritual fulfillment of elderly and disabled pilgrims. This dedication is evident from the moment pilgrims arrive, with special attention paid to their boarding and disembarking from buses to minimize disruption and maximize care. The focus is on creating a seamless and respectful experience, acknowledging the unique needs of these vulnerable groups.

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Pelayanan pertama saat kedatangan menjadi perhatian utama. Ketika jemaah lansia naik dan turun dari bus (bandara), prosesnya dilakukan secara khusus agar tidak mengganggu layanan jamaah lain dan mereka bisa mendapatkan penanganan yang lebih maksimal.

Suviyanto, Head of the Elderly and Disabled Services (Landis) for PPIH, emphasized that these pilgrims are a top priority. Upon arrival at hotels in Madinah, staff provide immediate assistance, guiding them from vehicles to the lobby and then to their rooms. Recognizing that rest is crucial, a designated waiting area in the lobby allows elderly pilgrims to relax before proceeding to their accommodations, ensuring they feel welcomed and well-cared for.

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Misalnya ada jamaah lansia yang baru datang, kami berikan tempat tertentu di lobi untuk istirahat supaya mereka merasa nyaman dan mendapatkan pelayanan terbaik.

To facilitate mobility, PPIH has equipped its services with essential support, including wheelchairs and accessible facilities. While not all elderly pilgrims require a wheelchair, those who do can rely on this service. The hotels in Madinah have also been accommodating, featuring ramp access that eases the movement of wheelchairs from the lobby to the rooms. This comprehensive approach, from personalized assistance to accessible infrastructure, reflects Indonesia's deep-seated value of caring for its elders and ensuring they can perform the Hajj pilgrimage with dignity and ease.

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Tidak semua lansia membutuhkan kursi roda, tetapi bagi yang membutuhkan, kami siapkan. Alhamdulillah, hotel-hotel di Madinah juga sudah memiliki akses ramp door yang memudahkan mobilitas kursi roda dari lobi menuju kamar.