1,246 Train Tickets Canceled in Yogyakarta Region Due to Accident Disruptions

PT Kereta Api Indonesia (KAI) Daerah Operasi 6 Yogyakarta has confirmed the cancellation of 1,246 train tickets, a direct consequence of the operational disruptions stemming from a significant train accident in Bekasi Timur, West Java. The incident necessitated extensive evacuation efforts and ongoing track repairs, compelling KAI Daop 6 Yogyakarta to implement operational re-engineering to ensure passenger safety. Feni Novida Saragih, Manager of Public Relations for KAI Daop 6 Yogyakarta, detailed that an additional 335 passengers had their journeys canceled on Wednesday alone, bringing the total to 1,246 tickets refunded within the Yogyakarta region. It is important to note that this figure exclusively represents direct refunds processed at station counters within KAI Daop 6 Yogyakarta's jurisdiction. Saragih emphasized that the actual number of cancellations is likely higher when factoring in online bookings, cancellations made via the Access by KAI app, the KAI 121 contact center, or at counters in other KAI regions. KAI Daop 6 Yogyakarta has issued a sincere apology to all affected passengers whose travel plans have been disrupted. Mass notifications have been dispatched via SMS and WhatsApp blast to inform passengers about the cancellations. The affected train services include several routes connecting major cities like Solo, Semarang, Pasarsenen, Blitar, Surabaya, and Gambir. For those whose trains were canceled, KAI is providing a full 100% refund of the ticket price, excluding booking fees. This refund can be processed at station counters, through the Access by KAI application, or via the telephone service at 021-121, and is valid for seven days from the scheduled departure time.

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Today alone, there are an additional 335 passengers from a total of 14 train journeys that have had their departures canceled, bringing the total to 1,246 train tickets from KAI Daop 6 Yogyakarta that have been canceled.