Digitizing from the grassroots: Mỹ Yên commune makes administrative procedures swift and beneficial for residents

The Mỹ Yên commune in Long An province exemplifies Vietnam's commitment to administrative reform and digital governance, bringing essential public services closer to its citizens. This initiative, driven by the local Party Committee and supported by community technology teams, ensures that residents, regardless of their digital literacy, can access services efficiently.

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Hearing from those who have experienced it, before July 1, 2025, correcting household registration documents like mine was very complicated. Had to go up and down to submit papers, wait for approval, sometimes missing a paper meant running back home to get it, losing several days of work. Now it's completely different: go to the commune, the officer checks the identification code on the computer, submits the application on the public service portal, resolved right at the commune. Today's documents have electronic versions, scanned and sent, results received quickly and conveniently. It's truly that the government is now close to the people, there is no distance anymore.

The transformation, as highlighted by local officials and residents, moves away from the cumbersome, paper-based processes of the past. Citizens like Mr. L.K.Đ and Mr. T.M.P share their positive experiences, noting the speed and convenience of online applications and digital record-keeping. This shift not only saves time and reduces the burden on individuals but also enhances transparency and accessibility.

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Now buying and selling land, paying taxes, everything is done on the national public service portal. Officers guide us on how to pay taxes online, download receipts to the computer, no need to carry a stack of cash to pay like before, both safe and fast.

This approach reflects a broader national strategy to modernize governance and improve public satisfaction. By empowering local communes with digital tools and trained personnel, Vietnam is bridging the gap between the government and the people, fostering a sense of trust and efficiency. The success in Mỹ Yên, with its high satisfaction rates and timely processing, serves as a model for other localities aiming to achieve similar administrative excellence and citizen-centric service delivery.

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The people need it, we are there, close to the people, understanding the people.