Ho Chi Minh City's water sector achieves digital transformation and customer care milestones

The Saigon Water Corporation (Sawaco) is making significant strides in its digital transformation journey, aligning with Vietnam's national strategy for scientific and technological development. A recent meeting highlighted the corporation's achievements in digital transformation and customer care, underscoring the pivotal role of its Party Committee and Youth Union in driving these advancements.

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The meeting is an opportunity for the unit to look back at the role of the mass organizations in implementing Resolution No. 57 of the Politburo on breakthroughs in scientific and technological development, innovation, and national digital transformation in internal governance, along with improving customer service.

Sawaco's commitment to innovation is clearly articulated in its action plan, which follows Resolution 57 of the Politburo. The roadmap is ambitious: by 2026, the company plans to digitize technical processes and user services, establishing a dedicated digitalization steering committee. This will be followed by the deep application of Artificial Intelligence (AI) by 2030, enabling advanced capabilities in water supply, treatment, and data management. The ultimate goal is to become a fully digitized enterprise by 2045, seamlessly integrated into Ho Chi Minh City's smart urban infrastructure.

These technological advancements are not merely about modernization; they are intrinsically linked to improving customer service. Sawaco has reported noticeable improvements in customer care, driven by the digitalization of platforms and processes. Research and experimentation with remote water meter reading, GIS, and SWOC systems have yielded tangible results, demonstrating a practical application of new technologies.

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The application of AI (Exploitation - Processing - Transmission); Implementing direct drinking water supply in announced areas and Having a connected data platform.

From our perspective at Tuổi Trẻ, Sawaco's proactive approach is commendable. While international news often focuses on global tech giants, it is crucial to recognize and report on the significant digital transformation efforts happening within Vietnamese state-owned enterprises. Sawaco's journey exemplifies how local companies are embracing innovation to enhance efficiency and service delivery. The emphasis on integrating these digital tools with the Party's directives and the active involvement of grassroots organizations like the Youth Union showcases a uniquely Vietnamese model of development, where technological progress is guided by political will and community engagement. This focus on improving the lives of citizens through better public services is a narrative that resonates deeply within Vietnam.

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The role of mass organizations has been highly appreciated by the Party Committee of Saigon Water Corporation Sawaco in implementing digital transformation and improving customer service in the water supply sector.