User slams mandatory MyDigital ID for MyJPJ app access

The Malaysian Road Transport Department (JPJ) has mandated the use of MyDigital ID as the sole method for accessing the MyJPJ application, a move that has drawn criticism from a concerned user who feels it disregards the needs and preferences of the public.

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As taxpayers, citizens are entitled to services that are easy to access. Mandating or forcing a single login method denies the principle of inclusivity and freedom of choice.

This policy, according to the user, creates unnecessary hurdles for citizens, particularly the elderly, those in rural areas, and individuals with limited technological proficiency. Instead of simplifying processes, it forces many to physically visit JPJ counters or Urban Transformation Centers (UTC) simply to register for MyDigital ID, thereby increasing difficulties rather than easing them.

The user contends that a good government should be responsive to public grievances and that any policy affecting millions should not be imposed. The mandatory single login method, they argue, contradicts the principles of inclusivity and freedom of choice, especially when existing methods like national ID number and password/PIN login could have been retained as alternatives.

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A good and caring government is one that listens to the grievances of the people. Any policy involving millions of users should not be mandatory or forced.

As taxpayers, citizens deserve accessible services, and the current approach risks alienating the public and creating a perception that their voices are being ignored. The user appeals to the Ministry of Transport and JPJ to review the implementation of the MyDigital ID login requirement and to reinstate alternative access channels for the MyJPJ app, emphasizing that digitalization should not come at the expense of public convenience and rights.

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I urge the Ministry of Transport and JPJ to review the implementation of the MyDigital ID login and provide alternative login channels in the MyJPJ application for the convenience of the people. Digitalization cannot sacrifice the comfort and rights of the people.